[bmeckel]

Site says the person who wrote the post is from CA. In the US it's a bit more of a pain to deal with stuff like that. I would assume small claims court would be the way to go if they don't offer a refund, but I can't really say for sure.

[dangrossman]

A simple call to the card-issuing bank is likely all it takes to get your money back. Not receiving the service described is a valid chargeback reason.