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by idont 4829 days ago
- Too many clicks to have the same results. (Canned responses are +60% of the work and have no shortcut !?!)

- Copying the email of the sender requires too many actions (you can no more <ctrl>+c it simply. We often need that to do some checks in an other application)

- Bugs

- The size of the Windows is way too small (We often send detailed procedures which are long. Shorter = user lost or more questions)

- ...