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by saosebastiao
4827 days ago
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She doesn't use multiple IDs. She only uses one. But in order to make things work, she has tried everything in the book, including trying to sign into her old account when this stupid bug pops up. And no, she can't use the phone as it was advertised. She has multiple apps that use iCloud for storage, and every time this happens, she just stops using the apps, as it can literally take hours of trying before she can successfully sign into iCloud. |
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Sounds like more than one. She needs to quit using the phone with "old" IDs, she's confusing herself and the device.
Get logged into https://appleid.apple.com/ and get it sorted out there. If you can't log into that, get on phone with Apple support until you can. As long as you didn't two step auth it, the phone support can and will help.
I'm not trying to debate, btw, I'm trying to legitimately help. Like most of us here, we end up being the support person for our family's devices, and I have seen people get themselves in a jam w/ the ID before. Clearly defining the Primary Apple ID won't be resolved until it's clearly resolved in the web interface.