[fizz_and_buzz]

"Ms. Amoruso also outgrew eBay, which she said was a terrible platform to start a business. Competitors started flagging Nasty Gal for breaking the site’s rules by, for example, linking to Ms. Amoruso’s Myspace page. Fed up, she decided it was time to start ShopNastyGal.com."

[paulhauggis]

It's not just this. Many users are terrible and will leave you negative feedback based on what they are feeling that day, even if you did everything right.

I bend over backwards for my customers and still get negatives. College students seem to be the worst. If they don't get things exactly their way, you get a negative.