[markeganfuller]

We've never been directly notified by them despite their SMTP breaking a number of times.

[jneal]

I'll just start following them on Twitter then. I've recently started working somewhere new where we use SendGrid, and this is the first outage I've been aware of.

[scottbruin]

They tend not to post about interruptions on Twitter. In a lot of ways, they fail as an API-type service provider:

* require you to use user:pass instead of keys

* no historical service status page

* poor notifications about downtime

* unclear explanation of uptime

[luney]

I did the same thing. Followed them on twitter just to be aware of the outage status without having to go look for it.

[dasil003]

Since the service is timing out, I think we'd all be best served in this case by having robust internal monitoring.