[fnordfnordfnord]

That's your opinion and you're entitled to it. My opinion is that your deference to such a strict definition of civility is really a hindrance to civil discourse. There is nothing really insulting in his comments. It is obvious that the guy was frustrated when he wrote it. It is also obvious that there are many helpful comments or advice that could be given to help alleviate the source of the user's frustration. Your isn't helpful, and it wouldn't do anything to defuse a real civility crisis any more than it has this imagined one. It reminds me of the prototypical aggravating DMV person sending a client to the back of a long line ostensibly because of some triviality such as an easily corrected typo on a form but really because they enjoy using their ability to annoy people.