I spent about two weeks forcing my way to a functional Ember application, because the framework seemed to have promise.
In the process I needed to bother the developers on IRC, read a nontrivial fraction of the Ember JS code, and implement missing Ember functionality from scratch (KVO-compliant dictionaries).
Ember doesn't work unless you get everything right, and doesn't provide much in the way of diagnostics, so it was one of the harshest learning curves I've ever run into. They really need to work on their tutorials.
He was sarcastic but that's hardly being uncivil. Thing is, his complaint is probably very representative of many beginners so giving the impression that you're ignoring it can have a very negative impact on a project like Ember.js.
Not sure how serious you are, but I hate what you just said. It's like.. YOUR software made me frustrated, don't tell me to just wait it off. The reason I'm talking to you like this is YOUR code. And sure, when it's just raving, that may be right, but the guy genuinely TRIED and went through hoop after hoop.
Hmm, I wasn't exactly thinking of it as sarcasm when I wrote it, more pointing out what trek seemed to be expecting, which seemed unreasonable to me. But I guess doing that amounts to the same thing as sarcasm.
Because, you know, ad hominem claims of lack of civility will always get you around the issue of having to face and talk about the pain points in your software.
(FTR: I think his reaction was deplorable) By din of its presence on the front page of HN he has to say something, but doesn't actually want to engage in what probably would become a massive ember-bashing thread by others who were frustrated with ember, so he acknowledged receipt without giving a formal response.
It's quite simple and sufficient to say something along the lines of "You are right, we are working on this. In the mean time check out some example code here...".
(I fully agree with you and I think the guy's comment was really poor) "You are right" admits that it is not currently easy, and I don't think he wanted to say that outright.