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by newishuser
4836 days ago
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It seems nobody at esquire even bothered to read the wikipedia article on the USPS as they would have crossed the section titled Universal service obligation and monopoly status[1]. This brings me to 2 things; 1) Monopoly: The USPS has a legal monopoly on letter carrying. You're not legally allowed to compete with them and that, simply, is why mailing a letter through UPS is so expensive. 2) Universal Service: One problem with completely privatizing as that you would have to legally mandate private companies to deliver to everyone. I think the USPS could be a profitable company, they've just royally screwed up customer service. Screwed it up so bad that most people actually resent it. Not only is going to the post office comparable to a bad visit to the dentist but just try to make sense of their services [2]. They're incomprehensible. If I just want to mail a letter with a tracking number I should be able to go to the post office and say, "I would like to mail this with a tracking number." Actually forget that, I should be able to go to a vending machine, put in $1 and have it print me a tracking number that I can slap on the envelope. Instead I have to wait 30 minutes in a slightly dilapidated room, with service change signs dated back to 2004 and ask for "First Class mail with tracking and delivery confirmation". Every time, I say "I just want a tracking number" and they have to ask me 10 questions. Just give me a damn tracking number and clean your office. [1] https://en.wikipedia.org/wiki/Usps#Universal_service_obligat... [2] https://en.wikipedia.org/wiki/Usps#Service_level_choices |
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>I should be able to go to a vending machine ...
Yes, they have those. They are called "Automated Postal Center"(APC).
> "First Class mail with tracking and delivery confirmation" and they have to ask me 10 questions.
These two things never existed together. There was delivery confirmation, which is not tracking. USPS did not previously provide tracking on First class mail.
Over the past few years they have been improving their tracking of delivery conf #s, and today it's similar to UPS/FedEx tracking.. so recently they renamed it to "USPS Tracking" (in mid-Jan 2013).