[courtneypowell]

They were most likely upset that I called their emergency press line in order to get the mother help. After I gave United the contact information for the mother they refused to talk to me further. They blocked us the next morning.

[ricardobeat]

I'm not sure things would go well if we started having third-parties take over all personal business like this. There are lots of things to worry about, and it's double the work for the company.