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by FireBeyond 4847 days ago
"To me, this seems insulting. They know most of their upset customers want a refund -- for now -- to feel like they've not quite been screwed over as much vs. forcing them to keep a broken product, and offering them a consolation prize."

Not necessarily.

Earlier this morning I was ready to do whatever it took for a refund. 80 minutes in a queue, only to get kicked out mid tutorial, to have to wait 20 minutes in a queue again...

Whatever they did (well, add more servers), has made the 'server busy' issues basically non existent (I see a status update mid game saying 'Connection Lost', but it has always been restored within moments, and I haven't lost a saved game since).