[jorts]

This is a great opportunity for them to turn a shitty situation into one that will awe their customers. They should go overboard in terms of making their existing and potential new customers happy. While this is a good gesture, I don't think it's enough.

[ihsw]

The really depressing bit about the situation is if their servers had handled the load well then nobody would have complained.

[Kiro]

What's depressing about that?

[aikn]

That it's now accepted to pay $60 for a service instead of a product in gaming. A service they can shut down whenever they want (e.g. when the customer refuses to be ripped off by the DLC anymore). The cities created by the players could (or probably will) be lost. For some games like MMOs this is normal. For simulation games it was not.

[Kiro]

Tell me one game with always-online DRM where the makers shut it down and people lost their content.

[Tzunamitom]

http://www.gamefront.com/ea-announces-server-shut-downs-incl...

There's a few for you, all by EA, one of which after only 15 months - except in those cases the single player was at least still playable. Unlike SimCity.