[chubot]

Well that's what they should have done BEFORE the threat of class action lawsuit. It makes them look at a lot worse if it happens after.

I'm pretty surprised they didn't offer refunds already. It was pretty clear they were asked for, and with no update by now, it's safe to say they were refused. That seems unreasonable to me. If you were in the position RapGenius, would you honestly not have expected a refund already?

[rdl]

I wonder what happened to Heroku. They used to be awesome. They still have elements of being awesome, but seem either resource constrained or self destructive. I find it hard to believe Salesforce wouldn't give them what they need to do things correctly -- ranging from "go multi-AWS Region or move off AWS" to building a decent load balancing system to handling this fiasco.