[berrow]

This sounds like the google algorithm for account termination has some hair-trigger based on chargebacks. It basically means that a disgruntled (or just plain vindictive) customer can take you out on a whim regardless of the truth of the claim. The google model is not based on wetware or 'operators standing by'. It is based on arrays of machines running code that will spit out notifications (if their fraud alert is triggered) that are designed to discourage you from ever calling. There isn't anyone back there. In this case you get what you pay for and your business is just hanging in the breeze.