[gingerlime]

That seems to be the direction I was looking for. It is subtle, but I see the difference. What I noticed in your example is two things:

1. The statement is framed as a personal viewpoint, rather than absolute truth/fact. 2. You not only state the problem, but also the intent or direction for a fix.

I'll try to see if I can adopt something along those lines. Thanks.

[zwischenzug]

It's important to acknowledge personal differences while trying to see them as separate from the people themselves. It's when the two are confused that problems arise.

If you ignore personal differences, or don't understand that they're opinions (albeit based on experience) you will fail.

That's therapy training for you :)