[DASD]

I'm not going to go much further because this debate is useless without a context of limits and expectations. No one is discussing simplicity. LINX's operation is not simple. A specialized provider is offloading a difficult function as a core competency in return for simplicity. As an end-user, the difficulty is a non-factor. Just make it happen. Couple in "reasonable" with expectations and then we know what to expect. If it costs the moon to never make this happen again, then charge accordingly. If this happens once in a blue moon, then charge a lesser price.