[batasrki]

What I'm saying is that the expectation that you, as a user, will have to pay for the service at some point in the future, but only if you don't happen to live in their preferred countries, was not set at launch of the service. If that expectation had been set, of course it would have amounted to a less useful service.

This is tantamount to a bait-and-switch, only you as a user provided the bait. All I'm arguing here for is transparency. None of this was needed had they been transparent. It would have also helped if they asked the community for feedback.

Now, the admins basically come off as assholes who have used the community and their volunteer contributions to make a coin. Making money isn't the problem. How they've gone about doing it is.

By the way, take a look at the comments again. No one from last.fm has responded to the users in the last 5 hours and the last comment was no better than a canned reply.

It's terrible customer service. Even if I weren't affected, I'd consider removing my data and getting off the service. Who's to say they won't do it to US, UK and German users next?

[aardvarkious]

I think it is presumptuous to assume that they new they would have to adopt this business model 7 years ago.

[batasrki]

Maybe it is. Putting aside the fact that this is a major change in the business model, the admins still have not responded to the furor.

They gave a 5 day notice, they haven't put it on Last.fm's home page and they haven't assuaged users' fears. That is still a terrible way to treat the community who has basically provided the information the service needed in order to be as good as it is.

I don't think that that is presumptuous to expect of them.