[bitops]

What a cynical attitude. Do you think it's justified to give disabled people a bad attitude and poor service just because they're not spending a lot of money on your product?

[mistercow]

Where did you read that in typpo's comment? The was clearly no "ought" implied. But it is a fact that people are treated more nicely by salespeople when they're buying something (especially something expensive) than when they're not.

[jiggy2011]

No, but it's what tends to happen. You'll usually get better service just about anywhere if you look like a big spender or if there is PR at stake.

[hkmurakami]

This is the case whether or not a person is physically challenged or not.

[ntr42]

Cynical, yes. But the author raises an intriguing point about the intersection of class and treatment.