They're referring to the 'billing system password'. I may be mistaken on this, but I think this predates a time when most people had online accounts, which can create confusion now that there are two things called a password. I remember struggling to figure mine out in the late 90s when I was changing some account settings at a store. I got the impression this password really isn't meant to be very secure (it's usually just the last digits of your SSN), and is used to make account changes.
She should have figured out right away that he was confusing his log-in password with the billing password and explained the difference.
Reading the chat log, I failed to pick up the problem, and I am a Verizon customer. A few times talking to a Verizon rep, I've been asked for the last four of my SSN. I have to remember to give 0000. That's because, when I first signed up, I didn't want them storing my SSN post credit-check, and they complied.
However, I don't ever recall being asked for a "billing password". Maybe that's because mine is still the numeric 0000. Perhaps Pranaya set up an alpha one at some point and forgot, then got confused by the word "password".
Reading the chat log, I failed to pick up the problem, and I am a Verizon customer. A few times talking to a Verizon rep, I've been asked for the last four of my SSN. I have to remember to give 0000. That's because, when I first signed up, I didn't want them storing my SSN post credit-check, and they complied.
However, I don't ever recall being asked for a "billing password". Maybe that's because mine is still the numeric 0000. Perhaps Pranaya set up an alpha one at some point and forgot, then got confused by the word "password".