[matterhorn]

So the "billing password" is not the password one would use to pay your bill? How very odd. One wonders why she allegedly called it the billing password, then.

[ajross]

Indeed. The phrasing in the chat clearly (really quite clearly) seemed to indicate it was a login password. Even if this is just a throwaway auth token, the way that script is written pretty much guarantees that users will spit their login passwords into the chat. And of course they wouldn't work, and Verizon would then have to have a script to ask for the right info.

I don't buy it. This was asking for a login password.