[dylanvee]

There's nothing about Khan Academy's application (or any other customer's) that would somehow immunize it from platform-wide serving issues.

[raverbashing]

Of course not, like when AWS fails Netflix stops working like every customer.

But you can bet that if Khan Academy has a problem it will be looked into with extra attention.

[dylanvee]

You're correct--because we have a Premier account, which anyone else can obtain too: https://developers.google.com/appengine/docs/premier/

[raverbashing]

Well, Caveat emptor

Also, Khan academy receives funding from Google ( http://en.wikipedia.org/wiki/Khan_academy ), so I don't think it boils down to only having a Premier account.

[codeka]

"You just have to pay for support and you get support? I don't believe it, there must be more to it than that!"

Whether you believe it or not, a Premier account is what you need if you want support. You could argue that $500/mo is too expensive, but it is what it is.

[griffordson]

I've paid over $50,000 a year for Google Maps. I assure you, their support sucks no matter how much you pay them. We pay a small fraction of that for AWS, and Amazon's support is infinitely better.

[raverbashing]

Oh, I believe you can pay and get support

What I don't believe is that the support provided by Google is good or sufficient. Based on experiences with paying Google Apps, I'd say it's not.

[kordless]

My question is whether or not you personally have paid google for said support and then not received what was promised?

[samuel]

The potential bad press that Google would get if Khan Academy had daily issues due bad GAE performance I'm sure that would cost them much more than the 500$/month that you're paying. Being big and nice(or cool) I think it gives and edge here.