[jdelgado]

Thanks for sharing this OP - I have all of my domains with NameCheap, they have been my favorite registrar for years, but i'm thinking it is time to start moving away from them.

I've noticed NameCheap support has really gone down hill recently. I used to get issues resolved rather quickly (within an hour), but now tickets take upwards of hours just to get answered, and usually with a canned message unrelated to the issues, resulting in further communication to resolve relatively simple things.

I think this incident is the last nail in the coffin for me. It's also sad to see that NameCheap's official response doesn't make sense as well... They state that they made six separate attempts to contact Imgur, yet go on to say they should have been more aggressive; it makes me wonder if they just emailed them - it went to an old box and didn't bother picking up a phone. Having some high traffic domains myself, this makes me really uneasy. Regardless of the issues at hand, every possible attempt should be made to contact the company before they suspend the domain, and if the alternative is unavoidable, a TTL of minutes at most; two days it ridiculous.

It's a shame, finally thought I found a good registrar.