[bglenn09]

When you say fixed fee, am I correct to assume that the number of hours is capped on that? Do your maintenance agreements cover additional features?

I will follow your lead and downgrade to 30 days. Thank you.

[centdev]

Correct. It may be 20, 30 and 40 hrs a month with each for a flat fee. They receive detailed accounting of how that time was used and if they no over that time it's X per hour.