[huhsamovar]

Ironically, this is precisely the attitude that prevents companies from improving their product. Such a shame.

[CapitalistCartr]

That's not ironic; the goal of a company is not to improve their product; its to SELL it. "Profit, corporate reputation management and empire-building" support selling; product improvement may or may not, depending on the market and the improvement.

[rhizome]

Improvements are a cost-center.