[_rs]

If Google opened retail stores then that would give users a point of contact for support issues in general. How would they respond to issues with their non-physical goods? Right now they hide behind their website and respond when they please. But with a retail store I think that philosophy degrades quickly. This would make it easier for consumers to hold someone accountable.

[adjwilli]

Seriously! Lack of customer support is one of the worst things about Google. I don't know how many times I've had a question about a Google product and their forums either don't have an answer, have contradictory answers or someone's uninformed guess about what the answer could be.