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by bunkat 4866 days ago
I also didn't see any mention of refunds for all of the extra dynos that were needed due to the degrading performance of their service - or all the extra support hours where they told everyone 'not our problem!'.
1 comments

I wish I could vote this up many more times. It's exactly what I want to find out about.
What SLA did they explicitly fail to deliver on such that they should offer a rebate?