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by alberth
4866 days ago
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It seems strange for me to read in Heroku's response how forthcoming they are to accept blame and responsibility for the "a degradation in performance over the past 3 years". Yet they state their action plan to "fix" this issue is to update their DOCUMENTATION and no mention of fixing the DEGRADATION issues itself. Just bizarre. |
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This is flat out untrue. The third bullet point in their action plan is to update their documentation, and the fifth is "Working closely with our customers to develop long-term solutions".
Updating the documentation to accurately reflect what the platform does is obviously critical to allow people to make decisions and manage applications on the platform as it is, so is an important and immediate part of the action plan.
Long-term fixes to the problem are also important, and are explicitly part of the action plan. Its clear that they haven't identified what those solutions are, but its not at all true that they haven't mentioned them as part of the action plan.