[aneth4]

This is a horribly inadequate response. Prices for hardware have dropped 30% over the last 3 years and heroku is admitting their performance has degraded by many orders of magnitude. It's completely unacceptable to simply say, "yeah there's a problem, we'll give you some metrics to understand it better."

Sure, it's great they responded. The response should be "you're right, we are fixing it and issue credits" for revenue gained from fraudulent claims about the performance of their product and a credibility straining bait-and-switch.