[horacio]

Others have already noted parts of this, but Broder is very clearly only naming 3 people at Tesla: the CTO, a press spokeswoman (who's since moved on), and a product planner.

These are not technical support personnel.

I doubt that the specific operational advice that Broder received when he called Tesla's 24-hour customer support line was wrong or contradictory.

I can very much believe that if he placed a reporter's call to a press spokeswoman's cell phone late at night (as he claimed in his response of today), or to a product planner, or even to a CTO who's not in the weeds of the tech support database, that he might receive contradictory information.

I think this confusion between Tesla people who aren't technical giving Broder advice, and Tesla's tech support people (who aren't named in Broder's story) giving him advice, is a large part of the source of the contradictions.