Nobody is lying, but if you get in your car and it tells you that you can only you can only go 25 miles, do you really think it's ok to drive over twice that?
In my own car during day to day driving? Of course not. If I was reviewing a car and was told that it was OK? Of course! Don't curious minds want to know if the missing miles will actually return on their own? It's not like his life was in any real danger, or that he was late for work or something.
Well remember that the car "lost" 60 miles of range overnight. If the Tesla people told him that charging it for a bit would restore the range it is conceivable that he would think that the whole 60 miles would come back. Remember that not everyone has a detailed understanding of how cold temperatures affect lithium ion batteries.
Maybe. It's an electric car. I don't have a lot of experience with electric cars and I already know that the range estimate can be off by a lot. I'd probably call up Tesla and ask them, which is exactly what Broder says he did.
"Tesla’s experts said that pumping in a little energy would help restore the power lost overnight as a result of the cold weather, and after an hour they cleared me to resume the trip to Milford."