[mvolo]

Hi, author here.

I am in complete agreement. Unfortunately, a lot of monitoring and APM tools still lead with average response time as one of the toplevel metrics. And a lot of people still make incorrect assumptions based on it.

Although, the percentile on average latency is not great either. I try to make the case for using a metric that counts acceptable experiences vs. their latency value, e.g. the Apdex index or our derived sat score.

Best, Mike