[juan_juarez]

Everyone?

I know a lot of people have seen that new employee manual but I assumed that only applied to the 'elite' & that there is a giant pool of peons that support them. Am I right or do the people doing things like billing and tech support get the same royal treatment?

[endianswap]

For example, the support team has internal tools that they use to do their job, and for the most part do all development of that tool themselves. Sometimes other developers help them out with specific features that are in the domain of that developer, but most of the tool grows as the support team needs e.g. better wizards to answer tickets quicker. Several members of the support team are taking programming classes, too, to learn how to do more developmental work along these lines.