[ObnoxiousJul]

Well it is a known QA practice: never base incentive on metrics or people will cheat one way or another with the metrics. If your dev have a prime based on SLA or tickets solved guess what? You are giving them an incentive to cheat. You will have nice figures to show your investors, ypur stock options' values will raise and coder will be better paid. Everyone is happy, who cares about the truth, the unfairness, the lie. This is just mis placed moral. Stats that can be tricked are the prozac of our society. It make the metrics describing a situation improve with mutual benefits for (almost) all the stakeholders.

Who cares about the customers or minorities anyway? I mean not on the paper but honestly?

[Spooky23]

Is even worse in NY -- quotas are illegal, yet they exist. But there is no record of what quotas are assigned to a given detail of officers.