[taybenlor]

Reposting my comment from the website here (unreadable there):

I contacted support about this a while ago (was in a similar situation). Their response was "Use more than one web dyno". I didn't need more than one, but that was the only way they offered to allow my app to not "go to sleep".

[eli]

Would it help to think of it as "the paid tier dyno is buy one get one free" ?

I agree that Heroku could do a better job of explaining their offering, but I don't think they're doing anything wrong.

[redguava]

Apparently you did need more than one, because that's what stops your app idling.

I see no problem with their support response, it was accurate.

[dsowers]

Thanks for pointing out these issues. This is a new blog for me.