[robomartin]

OK, as best as I can tell I simply used the online form to state my case. I don't have any outgoing emails pleading my case, so it must have been an online submission. I do have an internal email address that I got after the fact but it would not be cool to post that here.

I'd suggest perhaps emailing [e-mail] and respectfully stating your case. Remember, this ain't Google-bots, there are people just like you at the other end of that email. Talk to a person, not to a machine.