[raiyu]

Sorry to hear about your experience as a growing start-up we definitely run into issues with growth.

We do not offer monthly plans, everything is on a per-usage basis except we default to a monthly price to keep billing simpler for our users, so that was just a misunderstanding on billing.

As for DNS we offered it as a new service in labs, because we were testing it with our customers and improving it based on their feedback. And Im sure if you opened up tickets regarding it, it helped us track down bugs.