[rnochumo]

You make a lot of really valid points. We allow our testers to summarize their videos with written comments prior to uploading their video. Many of our testers write very thorough critiques to be submitted alongside their videos.

I feel videos are far superior to written feedback because I pay very close attention to what users DON'T do when navigating my website. I think that's just as valuable as watching what they actually do (if not more valuable). And you just can't get that from somebody writing their feedback mostly from memory.