| I have only had great experiences so far with their customer service. Let me count the ways: 1. My girlfriend really wanted to join too. I sent them a message about this and they sent her an invite that day (this was before invitation were available to current customers). 2. They emailed me to ask why I wasn't using my account. I said I don't have direct deposit because I'm a freelancer, so it didn't make sense for me to use until they had check deposit. They said that makes sense, and a few weeks later they invited me to beta test their check deposit feature. 3. I asked about the possibility of giving goals the ability to withdraw a percentage of check deposited rather than a certain amount every day, since my income is variable. I got a response from someone saying they had just put in a request for that feature, and it should be on the horizon. 4. They've happily answered all sorts of weird questions regarding my particular circumstances, and indulged me more than any customer service people I've ever talked to. This service is not perfect yet, but every indication I've seen suggests everyone there really wants to do well, and they really are trying to build a customer focused bank. After trying it out for a few months, I'm planning on moving most of my banking to my simple account. |