[jws]

Did Chase very clearly explain that they could, allegedly, shuffle your transactions into a fictitious sequence in order to maximize the amount of fees they could charge you?¹

My bank didn't tell me that in the event the Post Office became confused and stopped delivering my mail (commercial address, only gets the bank stuff), they would make no effort to contact me when the checks and statements started coming back. Though, when they forgot to transfer money into my new accounts they did agree to waive the penalties I had incurred, so that was sort of nice that they didn't pursue a fee which would have lost them a court case.

I think this sentence from the article sums up the motivation…

   “Banks make money by keeping customers confused,” Mr. Reich said. “There’s no incentives to make the experience better.”

Your bank no doubt has dozens of different kinds of accounts with various byzantine rules applied to each. Is there a button on your online banking page that says "Recommend the optimum account plans for me."? They know your history, they pretty much know your future. They know their own plans. They have computers… what is stopping them?

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¹ http://www.topclassactions.com/open/2603-chase-overdraft-fee...

[cstejerean]

The online website of most banks is confusing for mostly technical reasons, not because they are trying to screw you by opening the wrong account. Stop by a branch and your local banker will help you find the right account for you, free of charge.

[jws]

And how will I know when the "frog boiling" phase begins?

You don't screw the customer while wooing, show some patience!

But I agree on the people. I'm big on using the people in the bank. I find it usually takes longer, but is less frustrating. They also can do many things I can't, like notarize stuff (no fee), or wire money to Indonesian interests of Singaporean firms with Swiss bank accounts.