[sharkweek]

I'm very particular about how I do my banking -- money in a mix of a huge corporate bank and a small, local credit union; both serve unique purposes for my needs.

By far, the customer service at the credit union is infinitely better than that of the large bank. I call customer service at the big bank with small issues or questions, and I'm extremely irritated by the time I'm even speaking with a real person after a terrible mix of phone mazes and hold music. My credit union is normally on the phone after 2-3 rings and almost immediately takes care of whatever I need.

I'd much prefer to move everything to the credit union, but I just have certain convenience needs that most bigger banks just handle better due to their larger infrastructure.

[russgray]

Out of interest, what do you call customer services to do for you? I bank with a big bank, and I think I've needed to call them twice in the last decade.