[babblingdweeb]

RE: visit and/or getting a chance to sit in

Ditto on the added insight. It also produces a setting where you can ask different questions, on my mind right now are the ones that might have a historical reference. Meaning: was there some reason in the past that made you do things this way now?

Personally, I have seen interesting habits when people switch software and technologies, so they do things a "legacy" way that complicate their process.

Not that I want to advocate for NOT selling a final product, but I find people are sometimes just as happy if you can show them an alternate way of using their current tools. And other times, they end up giving you better feedback on what they really want vs what they think they want.