[jpadvo]

The text right below the image says "Firefly is a great way to help our less technically savvy users navigate our product."

They are trying to evoke the kind of user who provides the hardest challenge to support, and who would benefit the most from screen sharing during support.

It might be more clear if they had the text overlaid or above the image, so that the instant you see that filthy beast of a machine you know what they're saying. Instead of the momentary confusion about "what the heck is this thing doing here?"

Who knows. With a/b testing, probably them. :)

[larrys]

"They are trying to evoke the kind of user "

Way to obscure. It's not a indie film being analyzed in cinema class. It's a website image. It needs to not leave practically any chance for misinterpretation.

[Serplat]

I would agree, but the pricing page only claims compatibility with more modern browsers: "Cross-browser tested (IE 9+, Chrome, Safari, & Firefox)"

When's the last time you saw a laptop that old running one of those browsers? I typically see them running IE6 or 7.