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by vlaube
4907 days ago
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Yes, "I'm sorry" always carries the connotation of "this won't happen again" with it. If you are sorry all the time, it doesn't actually mean anything. Like everywhere else the basic design principle of contrast also holds in the tone of error messages. If you shout all the time, nobody will listen when you really mean it. Likewise, if you are sorry all the time, nobody will take your apology serious. |
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"I'm sorry" has two very different uses -- it can mean, roughly, either "I accept responsibility for this thing which is my fault" or "I regret this occurrence, independent of whose fault it is". When used in the former sense, it doesn't necessarily imply that there will be no recurrence, but certainly implies that the speaker will make an effort to prevent recurrence. When used in the latter sense -- which I'd argue would be the usual sense in which an error message would have to be understood -- it certainly does not imply even that there will be an effort to prevent recurrence.