[alan_cx]

Sorry, I 100% disagree with that. As a normal non geek user, she had every reason to think she did have a backup.

Smug experts are of no use to any one, except themselves.

[lanelio]

Well at least she's learnt something.

[jacquesm]

Maybe one day you'll learn something too.

That it's bad form to be gleeful over others misery. Some people don't care about losing a bunch of files, for others it is a disaster. Yes, she should have had back-ups. But that's no reason to be smug.

Looking forward to your call for help about something.