[thomasbk]

When you work business-to-business in an industry with few players and mostly fixed relationships, you pretty much never get new clients through your website. Especially for service providers in this industry it's much more about your reputation and network. So it's not as strange as you would normally think when a company does not have a decent website, although it's clearly something that could be fixed without too much work.

(Also don't forget that any specifics you put out there is potentially new information to your competitors.)