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by jacquesm 4916 days ago
For me their homepage has text on it like this:

'get ready to leave your bank'

'unmatched security and support'

'replace your bank'

'use the simple card for all your purchases'

Those set the stage for some pretty high expectations, they make it plain simple expects to be your sole provider.

Rabobank fucked up once in 20 years, and then only on a peripheral part of their service (ATM and point-of-sale still worked). If they had dropped the ball on either I'd be out of there for sure.
1 comments
gojomo 4915 days ago
Not one of those implies "fewer brief outages" than traditional banks.
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jacquesm 4915 days ago
It's resolved now.

Almost four hours isn't brief. And I've never had a point-of-sale or ATM outage like that, ever. (other than the power blackout a few years back in the North-East, but not being able to pay for stuff was the least of your problems back then. By the way, our gas station was the only one running for 75 miles around because I had actually thought through how we'd operate in a situation like that).

It looks as if we hold our payment service providers to different standards. I expect mine to be there when I need them, you're ok with whatever your definition of 'brief outages' is.

It makes me wonder what it would take for you to start wondering if you've got your money parked with the right institution.

For me not being able to get at it when I need it is the one thing that would do it.

Anyway, great for 'simple' that they have it resolved, this will likely slow their adoption for a bit (though sync is on the ball in this thread and turning lemons into lemonade) and it will hopefully cause some serious introspection inside simple to make sure stuff like this will never happen again.

And maybe I'm wrong and old fashioned in my attitude towards payment services and we should just cut all those banks some slack and accept periodic outages. But my mid 80's bosses would fire my ass very quickly if I displayed that attitude on the job and I think it is too far ingrained in me to let go of.

Doesn't worry me in the least.

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