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by ConstantineXVI 4924 days ago
I wouldn't cut them any slack. I can't say my bank cards have ever gone down. Totally losing access to your customer's money doesn't help your reputation at all, "disruptor" or not.

EDIT: "The Bancorp Bank", the bank Simple farms out the actual banking to, has been around since 2000[0]. Simple _might_ have an excuse for screwing up like this if this was all their own system, but an established bank doesn't.

[0] http://www.thebancorp.com/about/
2 comments
hosay123 4924 days ago
The inverse of this is exactly why I'd cut them slack: there's no way for them to do business without partnering with the competition, in this case being solely dependent on them.

Edit: it's exactly like trying to reinvent Twitter by consuming their APIs, and we've all seen how that goes

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ConstantineXVI 4924 days ago
The Twitter comparison doesn't work here; Bancorp is explicitly a middleman. As long as Bancorp is getting paid, it's in their best interest (excuse the pun) for Simple to stay afloat.

Bancorp is a closer analog to EC2; they let Simple get off the ground quickly without having to build and harden their own banking systems and transaction networks. Also like EC2, Simple gets to take the heat equally if Bancorp screws up.

That said, this is pretty bad, but if Simple had built their own network and left a glaring security hole open, they'd be utter toast.

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hosay123 4924 days ago
In the context of Wikileaks, Visa and Amazon were explicitly middlemen. As long as Visa and Amazon were paid, it was in their best interest <snip>

No doubt you already see where I'm going with this.

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anona 4924 days ago
They are dealing with people's money, and should be held to the same standard as every other business in that space.

They also don't deserve any special 'slack' just because they use other companies services. You wouldn't accept that excuse from Bank of America.

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gojomo 4924 days ago
Unless you use your bank cards every hour of every day, you don't know for sure if you've ever lost access, perhaps for longer than this Simple outage. Maybe you've just been lucky enough not to try access when it was out.
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