|
|
|
|
|
|
by graham-miln
6869 days ago
|
|
|
A FAQ is warning your user support material is failing. Consider rewriting, augmenting, or restructuring your user guide. How about adding a 'getting started guide', assistants, wizards, or sample walk through documents? Visit http://headrush.typepad.com/creating_passionate_users/ and browse the posts on technical support and manuals. Depending on your users, the very acronym FAQ is a hurdle. The majority of potential users have no idea, or desire to learn, what FAQ means. With every significant release of DssW Power Manager http://www.dssw.co.uk , we have been improving, refining, and adding to the user experience. The core functionality has remained fairly constant but sales increase with each release; more 'get' the concept thanks to better documentation and experience. Hope this helps, Graham |
|
|