[tzs]

That's what we do where I work. If someone wants money back, all they have to so is ask, and it will be done, with no hard feelings and they will be welcome back if they ever change their mind.

Do a chargeback, and they go on the "never do business with this person again" list.

[Evbn]

You'd go on a rampage destroying customer's personal files if they call for a charge back? That puts you on my "never do business with this person " list.

[tzs]

1. Where did I say anything about destroying a customer's personal files?

2. Customers do not call for chargebacks. When customers call, they get a refund from us. A chargeback happens when a customer does NOT call us, but rather goes to their credit card issuer, and claims they did not authorize the charge on their credit card (which is generally a lie).

Wen that happens, the credit card company reverses the charge, AND accesses the merchant (us) a fee of around $20. Even if we were able to prove to the credit card issue that the customer is lying, and so the chargeback would be denied, we'd still have to pay the $20 chargeback fee.

Doing a chargeback without even trying to contact the merchant when you wish to undo a purchase is a very scummy thing to do, except in cases where it was definitely a fraudulent charge.