[jrockway]

> In any other circumstance, I would have given up, gone to a competitor, and filed the company and brand name in my brain under "fuck you." (Actually, I did that last part anyway.)

This is why I never want to own an airline: you get blamed when your customer leaves his house too late to be at the airport on time.

[viraptor]

Why the hate? He said "check in right before the cut-off", so he was on time. This could just as well have happened at any other location any other day and be just as annoying/time-wasting. For example if you tried to check-in from a hotel where the mobile is still your only internet device the situation wouldn't change.

The situation doesn't change the fact that the UX for mobile users is/was very bad.

[dkarl]

Checking in is rarely done in person anymore. Checking in online is the norm, and I normally do it first thing in the morning, from home, wearing my bathrobe and sipping coffee. I don't know what practical purpose it serves for the airline, but for passengers it's just a formality you have to complete by a certain time to make sure they don't cancel your reservation. It has nothing to do with being at the airport on time, except that in this particular case I had to check in using my phone because I was in a cab on the way to catching my flight.