[davemc500hats]

>> unfamiliar items >> semi-forced interactions with people >> long periods of time spent without "electronic distractions" -- ie, the ability to pay when i want, and call a waiter when i want

so just to confirm here -- you really think that's what people like about high-end restaurants? they enjoy unfamiliarity? they enjoy forced interactions? they like to not be able to pay when they want?

if so, please remind me to never put you in charge of customer service or marketing at any of our companies.

seriously: i party down with people at nightclubs and concerts regularly, but waiting in line or getting shitty customer service is never what i equate with the best parts of those experiences.

[djt]

Working in products for hospitality, one of the hardest things to get right is staffing, especially in peak times.

Having a consistent product is also important when trying to grow a business (especially pubs and restaurants) and I can see hoe something like this would improve the experience for customers, if used well.